FAQs

Order Processing

Once your order is placed, our team begins preparing it for shipment. Please allow 3–5 business days for processing and preparation. After your order has been dispatched, you’ll receive an email containing your tracking information.

Shipping Times

U.S. Orders:
Orders are shipped through USPS or FedEx and generally arrive within 15–20 business days after processing.

International Orders:
International deliveries typically take 15–30 business days, depending on the destination, fulfillment center, and local carrier.

Shipping Delays

We do our best to keep deliveries moving smoothly, but unexpected delays can occasionally happen. These may be caused by severe weather, holidays, customs procedures, carrier disruptions, natural events, or periods of unusually high demand.

Tracking Your Order

All Loondie orders include tracking. Once your package has been shipped, we’ll send your tracking details by email so you can follow its journey. You can also use our Track Your Order page for additional assistance.

Order Cancellations

If you need to cancel your order, please contact our customer support team within 24 hours of placing your order. We’ll do our best to process your cancellation before the order enters fulfillment.

Incorrect Shipping Information

If you notice an error in your shipping address, please contact us as soon as possible. Address corrections may be possible within 24 hours of placing your order. Once an order has been processed or shipped, changes may no longer be possible.

Delivery Attempts

Our shipping carriers may make multiple delivery attempts before returning an undeliverable package. If you experience an issue with delivery, please contact the Loondie support team and we’ll be happy to assist.

Damaged Packages

If your order arrives damaged, please contact us with your order number and clear photographs of the product and packaging. Our team will review the situation and help determine the appropriate resolution, including a replacement when applicable.

Customer Support

Have a question about your order, shipping status, or delivery? Our customer support team is here to help. We aim to respond to customer inquiries within 24 hours.

Thank you for choosing Loondie. We appreciate your patience and understanding, and we’re committed to making your shopping and delivery experience as smooth as possible.